Shipping policy

1. Where we deliver

Ecoglassworks ships from Poland. The seller is GLASSVERDE ECOGLASSWORKS Aneta Fistek, Łukasz Fistek Spółka Cywilna, VAT ID PL9930688656, operating at ECOGLASSWORKS, Zakład Produkcji Opakowań, Ładna 15, 33-156 Skrzyszów, Poland.

We deliver to the countries and addresses for which a delivery option is offered in the store's cart or checkout. Enter your full delivery address to check availability and the applicable shipping price before ordering. Delivery availability may differ for islands, remote areas and special customs or tax territories. A country appearing in a selector does not by itself guarantee delivery to every address in that country.

If no delivery option is available for your address or order size, contact shop@ecoglassworks.eu for an individual offer before ordering.

2. Parcels and pallets

Individual items, small quantities and samples may be sent as parcels where their size, weight and packing allow. Wholesale quantities are shipped on pallets. The €300 minimum merchandise value also applies to sample orders unless we agree otherwise in an individual offer.

The pallet planner provides an approximate packing estimate. Final packing is confirmed after the order is placed. We do not add an extra charge or change the agreed delivery service without your agreement.

3. Preparation and dispatch

In-stock goods are dispatched within 24 hours after acceptance of the order and confirmation of any payment required before dispatch. Saturdays, Sundays and public holidays in Poland are not counted in this 24-hour period.

If your order includes catalogue goods produced above available stock, the whole order is dispatched together five business days later than the standard dispatch time. This applies within the limit of available stock plus three additional pallets per order. Larger production quantities require an individual email offer.

Business days are Monday to Friday, excluding public holidays in Poland. The production extension is added once to the dispatch time for the whole order, not separately for each product.

Dispatch is the handover to the carrier. It is separate from the carrier's transport time. Dispatch within 24 hours does not mean delivery within 24 hours.

4. Shipping costs and delivery times

Shipping is priced in the cart or checkout using the delivery address and the contents of your order. Review the final shipping price before submitting the order. Where VAT is chargeable, the consumer delivery price includes it.

The transport time depends on the selected service and destination. If a service-specific delivery period is stated with the delivery option or agreed in an individual offer before the contract is concluded, that period applies. Unless a different period is expressly agreed, consumer goods will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.

We notify you if an agreed delivery period cannot be met. Mandatory rights concerning delayed or failed delivery remain available. We do not apply an undisclosed surcharge after the sales contract has been concluded.

For any order outside the EU customs or VAT territory, the checkout information or individual offer must state whether import taxes, customs duties and clearance charges are included. Where these are payable separately, this must be disclosed before you order. Such charges are not assumed to be included merely because the store prices are in euros.

5. Receiving a pallet

A pallet delivery requires safe vehicle access and a suitable, firm and level unloading area. Please tell us before ordering about narrow access, height limits, access-controlled premises, restricted delivery hours or any other limitation.

The selected delivery service or an individual agreement determines the unloading arrangements. If your site has no unloading equipment, tell us before ordering so that the appropriate service can be arranged. This policy does not assume that a consumer owns a forklift.

Bringing goods upstairs, installation, unpacking and removal of packaging are not included unless expressly agreed. Any additional unloading or delivery service and its price must be agreed before you are charged.

Provide a working telephone number and email address for delivery arrangements. Where an appointment is required, the carrier or our team coordinates it with you. A delivery date or time window is binding only to the extent agreed for the selected service.

Contact us if the proposed delivery cannot be received. Any redelivery charge must have a lawful basis and be disclosed and agreed where required. We do not charge an undisclosed flat penalty merely because a delivery attempt failed.

Return or exchange of an empty pallet is only by prior agreement. This does not exclude a statutory return of goods delivered on a pallet.

6. Delivery information and damage

Contact us with your order number for shipment information. If the selected service supplies a tracking number, we can provide it. Some pallet services use direct delivery arrangements instead of parcel-style online tracking.

If safely possible, check the shipment at delivery. Ask the carrier to record visible damage or shortages, keep the packaging if safe, and email photos of the affected goods, packaging and label to us. Please report damage promptly, ideally within 48 hours of delivery or discovery. This recommended time and the availability of a carrier report do not determine a consumer's statutory rights.

See our Refund policy for the full complaints and return procedure.

Shipping enquiries: shop@ecoglassworks.eu or +48 601 758 781. We are available Monday to Friday, 08:00–16:00, Europe/Warsaw time (CET/CEST), excluding public holidays in Poland.

Version date: 28 September 2026.